Cancellation and Refund Policy

At MassiveDynamicLab (hereinafter referred to as "MDL", "we", "us", or "our"), we strive to provide high-quality services and customer satisfaction. This Cancellation and Refund Policy outlines our guidelines for refund requests for services rendered by MDL.

1. Eligibility for Refunds:
Refund requests are eligible for consideration if the service provided by MDL does not meet the specifications outlined in the service agreement or if there is a significant defect in the deliverables.

2. Refund Process:
To request a refund, the customer must submit a written request outlining the reasons for the refund and providing any relevant documentation or evidence to support their claim. Refund requests will be reviewed by MDL's management team, and a decision will be made based on the merit of the request and the Terms of the Service Agreement within 02 Working days. If a refund is approved, the customer will be notified via official Mail, and the refund will be processed within 05-07 Working Days from the date of approval. Payment refund shall be made to the original mode of payment only.

3. Non-Refundable Items:
Certain services or products may be non-refundable, as specified in the Service Agreement or Terms of Sale. This may include customized or personalized services, third-party fees, or expenses incurred on behalf of the customer.

4. Dispute Resolution:
If a customer is dissatisfied with the outcome of their refund request, they may escalate the matter to MDL's management team for further review and resolution. If a satisfactory resolution cannot be reached, the customer may pursue alternative dispute resolution mechanisms as outlined in the Service Agreement or Applicable Laws under Mumbai Jurisdiction.

5. Changes to This Policy:
MDL reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

6. Contact Us:
If you have any questions or concerns about our Cancellation and Refund Policyor refund process, please contact us at massivedynamiclab@gmail.com.